Client Bill
of Rights
A service provider shall ensure
that the following rights of persons receiving community services from the
service provider are fully respected and promoted:
- A person receiving a community
service has the right to be dealt with by the service provider in a
courteous and respectful manner and to be free from mental, physical and
financial abuse by the service provider.
- A person receiving a community
service has the right to be dealt with by the service provider in a manner
that respects the person’s dignity and privacy and that promotes the
person’s autonomy.
- A person receiving a community
service has the right to be dealt with by the service provider in a manner
that recognizes the person’s individuality and that is sensitive to and
responds to the person’s needs and preferences, including preferences
based on ethnic, spiritual, linguistic, familial and cultural factors.
- A person receiving a community
service has the right to information about the community services provided
to him or her and to be told who will be providing the community services.
- A person applying for a community
service has the right to participate in the service provider’s assessment
of his or her requirements and a person who is determined under this Act
to be eligible for a community service has the right to participate in the
service provider’s development of the person’s plan of service, the service provider’s
review of the person’s requirements and the service provider’s evaluation
and revision of the person’s plan of service.
- A person has the right to give or
refuse consent to the provision of any community service.
- A person receiving a community
service has the right to raise concerns or recommend changes in connection
with the community service provided to him or her and in connection with
policies and decisions that affect his or her interests, to the service
provider, government officials or any other person, without fear of
interference, coercion, discrimination or reprisal.
- A person receiving a community
service has the right to be informed of the laws, rules and policies
affecting the operation of the service provider and to be informed in
writing of the procedures for initiating complaints about the service
provider.
- A person receiving a community
service has the right to have his or her records kept confidential in
accordance with the law.